Publication summary

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2012 Legacy for Disabled People: Inclusive and accessible business - Improving messages to SMEs - The case for the disabled customer (PDF format, 164 Kb)

• Departments: 

• Department for Business, Innovation and Skills

Document type: 

Research

Date of publication: 

30 August 2010

Summary: 

This report sets out the economic and business case for business to be more inclusive. It provides examples of small businesses that have successfully addressed disabled customer requirements and shows the business benefits associated with improved accessibility.

• Subjects: 

• Consumers, business and industry; 
• Planning, land and premises; 
• Social issues; 
• Workplace training and development

• Regions: 

• National

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